To view the Outage Information tab, click the coloured icon on the map that represents the outage in your area.Ĭustomers Affected: Displays the current estimated number of Hydro One customers affected by an individual outage or number of outages.Ĭrew Status: Indicates that a crew has been assigned to investigate the outage and shows their status, whether they’ve been dispatched, are on-site, or have partially restored power.Ĭause: Displays what is known about the cause of the outage, such as extreme weather conditions or damaged equipment. The Outage Information tab shows how many customers are affected, the status from our on-site crew, what caused the outage, and the estimated time of restoration.
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